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Refund Policy

Since we are offering non-tangible irrevocable, digital goods we issue refunds case by case basis only. Refund has to be processed within 15 days of purchase order. Our sales and support will try to solve your issues and if you are not satisfied then we will refund issue.

We make our plugins, extensions, and themes with extreme care and launch them only after thorough-repeated testing, so we strongly believe that our products will work without any issue. If you find any issue, we are available to help you solve the issue resulting from any number of reasons.

In the case the plugin(s) or theme(s) you purchased didn’t work properly as advertised and we couldn’t resolve the issue, we, ThemePlace, will offer a full refund within 15 days of the purchase. However, since the plugins and themes are digitally delivered and are non-tangible goods, we can offer refund full or partial only if the item(s) you purchased is broken, not working properly, or truly missing features as advertised on the sales page of the item(s) you purchased.

Issues caused by third-party plugins, themes, or other software will not provide grounds for a refund.

Refunds will be offered at our sole discretion.If the refund is for plugin or theme renewal and you are within first 30 days of the renewal, then please get in touch with our support team and our support team will issue the refund.

Conditions for a refund for new purchase (not renewal)

You must meet ALL of the following conditions:

  • You are within the first 15 days of the purchase of the item.
  • Your issue(s) comes from not being able to install the plugin or theme properly or get the plugin or theme to perform its basic functions.
  • You have attempted to resolve your issue(s) with our support team.
  • No refunds will be granted after the first 15 days of the original purchase whatsoever.
  • Issues caused by third-party plugins, themes or other software will not provide grounds for a refund.
  • Issues related to Demo Import will not provide grounds for a refund because Demo Import depends on the hosting service.

If you are using a shared hosting plan, then there is a high chance that demo import might not work on your server because your server might have some limitation. For the demo import to work properly, the PHP configuration on your server should be:

  • max_execution_time 360
  • memory_limit 256M
  • post_max_size 32M
  • upload_max_filesize 32M

Note that there is a difference between a broken item and simply receiving an error message or having trouble configuring the product to your desired result.

Error messages are often related to improper setup, your hosting configuration, your WordPress configuration, plugin conflicts, or missing files which causes the item to not work.

Before you request a refund from ThemePlace, you must do the following:

  • Read the extensive documentation related to the item you purchased.
  • Confirm that your server meets the specifications laid out requirements for the product and WordPress in general [https://wordpress.org/about/requirements/].
  • Open a new support ticket with our support team if you are facing issue even after going through the above two points.

If you’re not sure whether a product is right for you, please contact us with your questions before making a purchase. We will be happy to assist you.

Due to the nature of digital goods, we recognize that this policy can be abused, and reserve the right to refuse refunds if we determine the refund policy is being taken advantage of.

By purchasing a plugin(s), and/or an extension(s), and/or a theme(s) from our website, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment, or legal actions.

Our Refund Policy

Due to the nature of digital downloads we do not provide refunds. You are purchasing access to support and updates. We believe in our products and have thousands of customers using our products on a daily basis. We stand by the quality of our development and our support. If you have found an issue with one of our products please submit a support ticket for the relevant product you have purchased and allow us ample time to investigate your issue.

As digital download software cannot be returned the following outlines when you qualify for a refund.

I haven’t downloadedYes, within 14 days of purchase.
I changed my mindYou don’t qualify for a refund
Your product doesn’t work with my themeYou don’t qualify for a refund
I modified the core of the softwareYou don’t qualify for a refund
I found a bugYou don’t qualify for a refund
My business failedYou don’t qualify for a refund
I don’t use it anymoreYou don’t qualify for a refund
I bought it by mistakeYou don’t qualify for a refund
It doesn’t have a feature I needYou don’t qualify for a refund

I haven’t downloaded
I changed my mind
Your product doesn’t work with my theme
I modified the core of the software
I found a bug
My business failed
I don’t use it anymore
I bought it by mistake
It doesn’t have a feature I need

​Yes, within 14 days of purchase.
You don’t qualify for a refund
You don’t qualify for a refund
You don’t qualify for a refund
You don’t qualify for a refund
You don’t qualify for a refund
You don’t qualify for a refund
You don’t qualify for a refund
You don’t qualify for a refund